Terms & Conditions

Last updated: 24 October 2026

Welcome to Furry Nook.

These Terms & Conditions govern your use of our website and purchases made through our online store.

By placing an order, you agree to these terms, subject to your statutory rights.

1. About Us

Furry Nook is an online retailer offering pet accessories, toys and everyday essentials.

Legal business name: [Insert legal business name]

Business address: [Insert business address]

Contact email: [Insert contact email]

2. Products

We aim to provide accurate product descriptions, photographs and specifications.

Product colours and appearances may vary slightly due to lighting, photography and screen settings.

We reserve the right to update our product range and correct genuine errors or inaccuracies.

3. Prices and Payments

All prices are displayed in pounds sterling (GBP), unless otherwise stated.

The total price, including applicable taxes and delivery charges, will be presented before you place your order.

Payments are processed through the payment methods available at checkout.

4. Placing an Order

By submitting an order, you make an offer to purchase the selected products.

An order acknowledgement does not necessarily mean that your offer has been accepted.

A contract is formed when we send an order acceptance or dispatch confirmation, as specified in the checkout process.

If we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund.

5. Delivery

Delivery options, charges and estimated times are provided during checkout.

Please refer to our Shipping & Delivery Policy for further information.

Your statutory rights concerning delivery remain unaffected.

6. Returns and Refunds

Customers may have a legal right to cancel qualifying online purchases within 14 days of receiving the goods.

Please refer to our Refund & Returns Policy for details.

Nothing in these terms limits or excludes your rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

7. Product Safety

Pet owners are responsible for selecting products suitable for their pets' size, behaviour and individual needs.

Please follow any safety instructions provided with the products.

Pets should be supervised when using toys where appropriate, and damaged products should be removed from use.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

8. Intellectual Property

Our website content, branding, text, graphics and original designs are protected by applicable intellectual property laws.

You may not reproduce or commercially use protected material without appropriate permission.

9. Website Availability

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

10. Liability

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms & Conditions affects your statutory consumer rights.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.

The terms applicable to an accepted order will normally be those in effect when the contract was formed, unless a change is required by law or agreed with you.

13. Governing Law

These terms are governed by the applicable laws of the United Kingdom.

Nothing in this provision deprives consumers of mandatory legal protections or rights to bring proceedings in courts available to them under applicable law.