Privacy Policy

Last updated: 24 October 2026

At Furry Nook, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order or interact with our services.

Information We Collect

We may collect the following information:

Your name, email address and telephone number.
Billing and delivery addresses.
Order history and transaction details.
Customer service communications.
Device information, IP addresses and browsing activity.
Cookie preferences and website interactions.

How We Use Your Information

We use your information to:

Process orders and payments.
Arrange shipping and delivery.
Provide customer support.
Manage returns and refunds.
Improve our products and website.
Prevent fraud and maintain security.
Send marketing communications where legally permitted.
Comply with legal obligations.

Legal Basis for Processing

Under the UK GDPR, we process personal information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate interests or where you have provided consent.

Sharing Your Information

We may share relevant information with Shopify, payment processors, shipping providers and other service providers necessary to operate our business.

We do not sell customer contact lists.

Cookies

We use essential cookies for website functionality and may use analytics or advertising cookies where configured.

Where legally required, we obtain consent before using non-essential cookies.

Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information.

We retain information only as long as necessary for our business purposes and applicable legal obligations.

International Transfers

Some service providers may process personal information outside the United Kingdom. Where required, we rely on appropriate legal safeguards for international transfers.