Shipping & Delivery Policy

Last updated: 24 October 2026

At Furry Nook, we believe every little surprise for your furry friend should arrive with care.

We work with our fulfilment and delivery partners to get your orders to you as smoothly as possible.

Order Processing

Orders are processed after successful payment confirmation.

Estimated processing time: [Insert actual processing timeframe].

Orders placed during weekends or public holidays may be processed on the next working day.

Delivery Destinations

We currently offer delivery to:

United Kingdom: [Confirm supported destinations, including any exclusions for Northern Ireland, the Highlands or islands].

Additional destinations may become available in the future.

Estimated Delivery Times

Delivery estimates are displayed at checkout or in your order confirmation.

Estimated UK delivery: [Insert verified delivery timeframe].

Delivery times may vary depending on the item, destination, courier and fulfilment location.

Any delivery estimate is subject to applicable consumer rights.

Unless a different delivery period is agreed with you, we will deliver your goods within 30 days of the contract being made, as required by UK consumer law.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any free-delivery promotions or minimum order requirements will be clearly communicated on our website.

Tracking Your Order

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking updates may take some time to appear in the courier's system.

Multiple Parcels

Some orders may arrive in separate parcels depending on product availability and fulfilment arrangements.

We will provide relevant delivery information where available.

Delivery Delays

Although we aim for smooth and timely deliveries, occasional delays may occur.

If your order has not arrived within the agreed delivery period, please contact us so we can investigate and explain your available options.

Incorrect Delivery Details

Please check your delivery address carefully before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us.

We will investigate the issue with the relevant delivery provider and arrange a suitable resolution in accordance with your statutory rights.

Contact Us

Furry Nook

Email: [Insert customer support email]

Website: [Insert website URL]

We're here to make your shopping experience as enjoyable as possible.